Blive120 Life Powerbank Band Product Policy
(Applicable to products sold by GOLD SEEDER INTERNATIONAL SDN BHD)
1. Product Overview and Usage
Our Microcurrent Life Powerbank Wrist Band is a wearable wellness device designed to deliver low-level electrical microcurrent to targeted wrist areas to support relaxation, stress reduction, or temporary relief of mild discomfort.
Important Notes:
• This product is not a medical device unless specifically registered under the Medical Device Authority (MDA) Malaysia.
• The wrist band is intended for general wellness use only and does not replace professional medical diagnosis or treatment.
• Users with pacemakers, implanted electrical devices, pregnancy, epilepsy, or heart conditions should consult a healthcare professional before use.
• Do not use the device on open wounds, broken skin, or metal implants in the treated area.
• The product should be used according to the instruction manual provided by the manufacturer.
2. Product
2.1 Warranty Coverage
We provide a limited warranty of up to 90 + *90 days from the date of purchase against:
• Manufacturing defects in materials or workmanship.
• Internal component malfunction under normal usage conditions.
2.2 Warranty Does Not Cover:
• Normal wear and tear (e.g. strap discoloration, minor cosmetic issues).
• Damage caused by accident, misuse, unauthorized modification, improper maintenance, or exposure to water beyond rated resistance.
• Consumables (microcurrent core) unless found defective at purchase.
• Any product with a tampered or missing serial number or warranty seal.
2.3 Warranty Claim Procedure:
To make a warranty claim:
1. Contact our Support Team at contactblive120@gmail.com or our WhatsApp line :
+6011-3968 2862 or +6010 -200 3018 with proof of purchase.
2. Provide clear photos/videos showing the issue.
3. Upon verification, we will arrange for repair, replacement, or partial refund depending on defect severity.
Turnaround time: Within 14–21 working days after receiving the returned item.
3. Return & Refund Policy
3.1 Eligibility
You may request a return or refund if:
• The product is defective on arrival, damaged in transit, or not functioning as described.
• The return request is submitted within 7 days from the date of delivery.
3.2 Conditions for Return:
• The item must be in original packaging, with all accessories and manuals intact.
• Proof of purchase (invoice or order confirmation) is required.
• Return shipping cost will be borne by the customer, except for verified manufacturing defects or wrong item delivered.
3.3 Refund Process:
• Refunds will be made to the original payment method within 7–14 working days after inspection.
• Refund value may be adjusted for missing components or damages due to customer mishandling.
3.4 Non-Returnable Items:
• Products showing signs of wear, misuse, water damage, or physical alteration.
• Opened personal-use hygiene products (e.g., wristbands that have been worn for extended testing).
• Products sold under “clearance”, “as-is”, or “demo unit” terms.
4. Regulatory & Safety Compliance
• For units registered under MDA Malaysia, registration numbers will be stated on the packaging or product label.
• For general wellness units (non-medical), the product complies with Low Voltage Directive (LVD) and EMC standards, where applicable.
• All products are RoHS-compliant and CE/FCC-certified (where applicable).
Consumers are advised to verify MDA registration through the Medical Device Authority public search portal (https://mdar.mda.gov.my/) for confirmation if purchasing a medically certified model.
5. Consumer Rights
This policy operates in accordance with the Consumer Protection Act 1999 (Malaysia) and other applicable e-commerce and product safety regulations. Consumers retain all statutory rights provided under Malaysian law.
6. Customer Support
For after-sales support, warranty claims, or technical guidance:
• Email: contactblive120@gmail.com
• WhatsApp: +6011-39682862 or +6010 – 200 3018
• Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM (excluding public holidays)
7. Disclaimer
Gold Seeder International Sdn. Bhd. [Blive120] shall not be liable for any indirect, incidental, or consequential damages arising from misuse or improper operation of the product.
Always consult a qualified healthcare professional if you experience discomfort or adverse reaction.